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Skype for Business Troubleshooting Self-Help

Having issues with Skype for Business? Don’t worry, we are here to help!

There are several options to help IT Professionals troubleshoot problems, including:

  • Cloud Voice self-help guidance
  • Help from the community
  • Office 365 support
  • Microsoft Premier Support

We created the Cloud Voice self-help troubleshooting guide to help you solve your issue via our recommended troubleshooting process.

In addition to the self-help troubleshooting guides, we have also updated the Cloud Voice Basic Troubleshooting Guide to include general troubleshooting guidance and provide the starting point for using the key troubleshooting tools.

The self-help troubleshooting guides will refer to the Basic Guide so please take some time to download and familiarize yourself with this guide first in order to optimize your experience. The self-help troubleshooting guides will recommend which tool to use in troubleshooting a particular scenario, while the Cloud Voice Basic Troubleshooting Guide will tell you how to use that tool.

To start with the self-help troubleshooting guides, please answer the below. We will then ask you a number of scoping questions to refine our recommendations.

We may present one or more troubleshooting guides and will order them with the most relevant listed at the top.
If we do not have a guide at this time, please leave us feedback !

Let’s start troubleshooting!

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