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Get Deployed
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All assets associated with the Get Deployed customer journey.

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Contains the detailed process flow through the activities and estimated timings for Get Deployed

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Cloud Migration
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All assets associated with the Cloud Migration customer journey.

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Contains the detailed process flow through the activities and estimated timings for Cloud

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Plan
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Envision the Solution
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We created the Practical Guidance for Cloud Voice to help our customers and partners succeed in achieving their business outcomes by delivering quality and reliability with their Skype for Business online deployments and migrations. In this deck will lay the groundwork for your success by exploring how this guidance defines key project activities and outcomes designed to drive quality and reliability and are relevant to any size organisation deploying Skype for Business.

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The Planning for Customer Success Workshop surfaces critical considerations early in the Skype for Business Online planning stages.

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The Planning for Customer Success Workbook is the first step on the journey to achieving a successful Skype for Business Online deployment, understanding the key requirements needed to make informed decisions.

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Description of the end to end Envisioning Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

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Workshop to introduce the Discovery Questionnaire, explain what the Discovery scripts do and what permissions are required to run the script.

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Discovery document to be completed by the project team prior to engaging with the Envisioning Workshops to discover and capture technical and nontechnical information to feed into Envisioning process.

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Guidance on how to setup and run Call Quality Discovery Scripts

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Discovery scripts to gather Call Quality Data to input into the Envisioning process

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Workshop to define the goals of the deployment, understand the starting point, introduce Skype for Business capabilities if needed, introduce the project delivery methodology (Objectives and Key Results), introduce the Key Success Indicators (KSI) concept and initial define initial KSIs, capture upcoming events that may impact timelines, identify key stakeholders, finalize dates for follow on sessions.

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Workshop to define 4-6 Business Use Cases (how will the business benefit from the deployment) to feed into the Envision and Adoption processes

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Envisioning wrap up Vision and Scope PowerPoint to provide feedback on Objectives & Key Results, Goals, Business Use Cases, Key Success Indicators, Timelines, Outline Costs, Technical Approach, Key risks and dependencies

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Workshop to define the high level deployment and migration strategy for the project online / hybrid, create high level architectural direction for the project.

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Workshop to introduce the Skype for Business Make Meetings Matter envisioning deck. End user focused scenario based training, ensuring full scope of Skype for Business is contextualized.

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Workshop to introduce O365 Skype for Business Adoption Success Framework.

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Awareness campaign workshop accompanying sample campaign deck

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Workshop to introduce and provide guidance on the available Skype for Business clients, client deployment options, and devices that are compatible with Skype for Business.

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Workshop to define the governance model, agree reporting cycle and management , project management , project plan (whiteboard), resource plan, define timeline, define key risks and dependencies and record in risk register, start to create the communication plan.

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Envisioning wrap up Vision and Scope document to provide feedback on Objectives & Key Results, Goals, Business Use Cases, Key Success Indicators, Timelines, Outline Costs, Technical Approach, Key risks and dependencies.

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Assess Overall Readiness
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Description of the end to end Readiness Activity, the tools and assets that are included, the flow of delivering the Activity and how to deliver the activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. NB this Readiness activity is separate to the Network Readiness Activity which has its own Activity (See Network Readiness Activity).

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Discovery document to be completed by the project team prior to engaging with the Envisioning Workshops to discover and capture technical and nontechnical information to feed into Envisioning process.

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Excel sheet that provides evaluation criteria to use when reviewing the discovery information to assist with evaluating readiness for Skype for Business online.

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Workshop to share the summary of the Readiness Assessment back to the wider project team / stakeholders.

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Description of the end to end Persona Analysis Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

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Workshop to drive the Persona Analysis discussion, supported by the Assess-Persona Feature Matrix-V2.xlsx

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Matrix of Personas to Skype for Business features used during the Persona Analysis workshop

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This report provides a summary of the Persona Analysis and recommends an initial view on which business functions can be migrated to Skype for Business Online

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Description of the end to end Health Assessment covering the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity.

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Guidance on how to use the information leveraged during the Health Assessment for longer term use

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Determine Network Readiness
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Guidance on how to deliver the end to end Network Readiness Assessment, covering the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity. This document also provides guidance on how to use the Bandwidth Calculator Tool.

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Kick off deck to share the structure of the engagement with the customer and why this is important to execute

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Network Discovery Document to gather additional specific Network related information to feed into the Network Readiness Assessment workshops

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Workshop to decide if ExpressRoute is a suitable option for this deployment

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Guidance for the Microsoft Network Assessment tool to be used in Network Readiness Essentials

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Guidance on how to interpret the Microsoft Network Assessment tool results

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Onsite Network Readiness Assessment workshops

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Design the Solution
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Workshop to drive the Cloud PBX, PSTN Conferencing Design and Migration design session.

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Description of the end to end Design Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity and capture the Cloud PBX, PSTN Conferencing, Client and Migration design

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A template to document endpoint specific information on how to design, deploy and operate each device.

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A design template that discusses about Skype for Business enabled meeting rooms with Skype Room Systems. Device specific guidance for planning, deploying and operating Skype Room Systems included in this guide.

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Workshop to drive device selection based on device capabiities, intended use cases and business requirements. This version focuses on Skype for Buiness enablement of any existing meeting rooms. Upcoming versions will cover additional devices as well.

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Playbook to record Regionally Hosted Meetings decisions and mapping of offices to preferred data locations to input into user enablement scripts.

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Workshop to drive Client Migration Planning

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Guidance workshop to drive the understanding of what is required to manage a a high quality and reliable service delivery of Skype for Business Online

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Workshop to drive the Operational Role Mapping activity, determining who will undertake what operational task.

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Workshop to drive the Operational Role Mapping activity, determining who will undertake what operational task.

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Guidance on how to deliver the Operational Role Mapping activity.

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Deliver
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Deploy, Migrate and Roll Out
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Description of the end to end Deployment Guidance Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity

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Workshop to share what needs to be considered during the Prepare and Deploy stages, introduces the check list and how to use it, and introduces the supplementary configuration information.

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An initial check list of Prepare and Deploy activities with descriptions and external links that helps the project team to plan the prepare and deploy phase activities and to keep a track of progress.

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Workshop to help set up Call Quality Diagnostics, assign subnets, and explain the criticality of doing this early in the deployment

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Documentation to help set up hardware Phones for Skype for Business Online including migration considerations.

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Workshop to help set up hardware Phones for Skype for Business Online including migration considerations.

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Documentation to help set up Quality of Service DSCP markings for Skype for Business Online.

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Documentation to provide guidance for VPN configuration for Skype for Business Online.

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Guide for the timelines needed to execute the Deployment Guidance activities

Example Datacentre Deployment Project Plan

Example Site Implementation Project Plan

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Description of the end to end Site Rollout and Migration tasks, the tools and assets that are included, the flow of delivering the tasks, task duration guidance and estimates and an outline of the main roles taking part in the delivery.

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Site-level discovery questionnaire and input file creation tool for User Enablement Scripts.

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Site Rollout and Migration Playbook to be used to drive the per site rollout or migration.

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Tracking Sheet for Site Rollout and Migrations leveraging the playbook.

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Description of the end to end Test Guidance activity, the tools and assets that are included, the flow of delivering testing, task duration estimates and plan, an outline of the main roles taking part.

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Workshop to share what needs to be considered during the testing phases, introduce the assets and discuss preparation and resources.

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Updated matrix of Skype for Business Online tests, admin, client, voice , conferencing, hybrid and status summary.

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Final deck to report out the test results

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Enable Accounts at Scale
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Description of the end to end User Enablement tasks covering the tools and assets that are included, the flow of delivering the activity, task duration estimates and an outline of the main roles taking part in the delivery. Guidance related to how to use the scripts for enabling or migrating users to Skype for Business Online

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PowerShell scripts to assign licenses and enable users for Cloud PBX, PSTN Calling (plus CCE) and Cloud Based PSTN Conferencing at scale. The same scripts can also be used for migrating on premises users to the cloud.

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Description of the end to end Skype Room Systems Accounts Provisioning Activity, the tools and assets that are included, the flow of delivering the Activity, task duration estimates and an outline of the main roles taking part in the delivery of the Activity, as well as guidance related to how to use the scripts for provisioning Skype Room Systems Accounts on the existing deployment or Online.

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PowerShell scripts and input file to create and provision room accounts for Skype for Business and Exchange services

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Drive Adoption
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Description of the end to end Adoption tasks, the tools and assets that are included, the flow of delivering the tasks, task duration estimates and an outline of the main roles taking part in the delivery. Bill of Materials for job aides, awareness templates, links to existing training resources NB - Adoption planning starts in the Envisioning Phase

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Awareness campaign workshop accompanying sample campaign deck

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Workshop to introduce the Skype for Business Make Meetings Matter envisioning deck. End user focused scenario based training, ensuring full scope of Skype for Business is contextualized.

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Workshop to introduce O365 Skype for Business Adoption Success Framework.

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Workshop to introduce and provide guidance on the available Skype for Business clients, client deployment options, and devices that are compatible with Skype for Business

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Quick start guide for leveraging Instant Messaging

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Quick start guide for leveraging Meetings

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Quick start guide for leveraging Dial in Conferencing

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Quick start guide for leveraging Voice

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Email template for kicking off workshops

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Operate
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Support the Solution
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Document providing initial troubleshooting guidance and a background for the web troubleshooter, for example how to enable client logging, where to find logs etc

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Proactively Monitor the Solution
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Documentation to help set up Call Quality Diagnostics, assign subnets, and explain the criticality of doing this early in the deployment

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Workshop to help set up Call Quality Diagnostics, assign subnets, and explain the criticality of doing this early in the deployment

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Operational playbook to manage a high quality and reliable service delivery of Skype for Business Online.

CQD Report Templates that support the Operational playbook to manage a high quality and reliable service delivery of Skype for Business Online.

CQD Report Templates that support the Operational playbook to manage a high quality and reliable service delivery of Skype for Business Online with no Building Information.

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Guidance on how to monitor a hybrid environment, including the tools and assets that are included, the flow of delivering, task duration estimates and an outline of the main roles taking part in the delivery.

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Guidance on how to leverage Office 365 reports to determine usage of the Skype for Business Online service

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Manage Daily Operations
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Description of the end to end Run tasks tools and assets that are included, the flow of delivery, task duration estimates and an outline of the main roles taking part in the delivery. Providing guidance on patching the on premises components of a hybrid deployment as well as initial guidance on the daily, weekly and monthly tasks to be undertaken when engaged in a hybrid deployment

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Report Service Usage
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Guidance for the Administrator to help understand where to look in the O365 portal for Skype for Business Online Service Health and upcoming changes, how to leverage the notification centre

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